At GLOBVERI, our promise is simple: 100% globally sourced, verified authentic goods. We want you to shop with total peace of mind across all our categories: Beauty & Personal Care, Fashion, Clothing, Bags & Luggage, Chocolate, Fragrance, and Food & Beverages.
1. 7-Day Exchange Policy
You can exchange eligible fashion, clothing, bags, and unopened lifestyle items within 7 days from delivery. Items must be completely unused, with original tags, authenticity cards, and intact packaging.
2. Hygiene & Safety Guidelines
To guarantee the highest safety and authenticity standards, products with broken manufacturer seals — including Fragrances, Skincare, Makeup, Chocolates, and Food & Beverages — cannot be returned once opened, unless proven damaged or defective upon arrival.
3. How to Request an Exchange or Refund
To initiate a return or exchange, please contact our support team with your Order ID, clear photos of the product and its authenticity batch code, and a brief description of the issue.
4. Delivery Charges for Returns
If an error was made on our part (e.g., incorrect item, damaged seal, or manufacturer defect), GLOBVERI covers 100% of return shipping costs. For standard size or preference exchanges, courier fees are paid by the customer.
5. Refund Processing
Once your returned item is received and inspected by our verification team, your refund will be processed to your original payment method, bKash, or Nagad within 3-5 working days.